Scams & Dispute Resolution
Principals Update 14/06
Be aware of small business scams
Scams that target small businesses come in many forms – from false bills for advertising or directory listings to being charged for goods you never ordered, and even being sent fake renewal notices for your domain name or a domain name very similar to your own.
Remember these golden rules to help you beat scammers:
- Ensure you have clear procedures for verifying, paying and managing accounts and invoices. Limit the number of people authorised to place orders or pay invoices.
- Make sure the business billing you is the one you normally deal with. Check whether all the details on the invoices you receive are the same as usual or whether some are subtly different.
- Never provide personal information and banking details to anybody you don’t know and trust.
- Install reputable computer protection software and a firewall – and keep them up to date.
- Regularly train your staff to increase their ability to identify scam conduct before it’s too late.
You can protect yourself and your business by being aware of the most recent scams targeting small businesses. To do this, visit the SCAMwatch website, sign up for free SCAMwatch radar alerts and read the ACCC’s Small business scams factsheet or 2013 Targeting scams report.
New online dispute resolution tool for small businesses released
The Minister for Small Business, the Hon. Bruce Billson MP, today launched ‘Dispute Support’, a new online dispute resolution information and referral tool for small businesses.
The online tool aims to assist small businesses quickly and easily find the information they need to resolve a business dispute, and identify the most appropriate low-cost dispute resolution service. Dispute Support also provides information on understanding and managing disputes and tips to help avoid disputes in the future.
Dispute Support was developed by the Australian Small Business Commissioner (ASBC) in conjunction with representatives from state and territory governments, including state Small Business Commissioners.
Dispute Support is available on the ASBC’s website at www.asbc.gov.au/disputesupport